Zavvi Enters Administration: What It Means for Your LEGO Orders
Zavvi has gone into administration. Chris Skey and Kerry Bailey of BDO LLP were appointed joint administrators of ZavviGroup Ltd on 12 October 2026, and the retailer has stopped trading with immediate effect.
For LEGO buyers, Zavvi was one of the more reliable places to find a discount, especially during its regular code-driven sales. That option is now gone.
What it means if you have an order with Zavvi
According to the notice on Zavvi's website:
- Outstanding orders and pre-orders won't be fulfilled. Anything you've paid for that hasn't shipped isn't coming.
- Don't place new orders. The administrators ask customers not to order from the site.
- Returns are not being accepted, for any item.
- Refunds have to go through your bank or card provider. The administrators aren't issuing refunds directly.
How to get your money back
If you paid for goods you haven't received, contact your bank, card issuer or payment provider as soon as you can:
- Credit card: For a single item costing between £100 and £30,000, you can claim under section 75 of the Consumer Credit Act 1974. Your card provider is jointly liable with the retailer.
- Debit card, or credit card under £100: Ask your bank for a chargeback. Chargebacks have time limits, so don't wait.
- PayPal, Klarna and similar: Open a claim through that provider's buyer protection process.
For anything else, email the administrators at Zavvigroupltd@bdo.co.uk. You'll get an automated reply with an FAQ and details on making a claim in the administration. Read that before writing again, because the administrators say they generally won't answer FAQ questions individually.
Zavvi removed from BrickSleuth
We've removed Zavvi from BrickSleuth. Zavvi and Zavvi US prices are no longer tracked or shown, and we've deleted their price history, so the price charts and cheapest-ever figures on set pages now only include retailers you can actually buy from.
If you were watching a set that Zavvi had at the best price, check the set page for the current cheapest retailer.
Source: Zavvi administration notice